FAQs

* SHIPPING

Why have I not received my item(s)?
Shipping may take anywhere between 7-60 UK (normally 1-3 weeks) working days or even longer, depending on your location and the opening hours of your local post office. We do not offer tracking on our free items.
** Due to high demand there is an extended waiting period for orders of an additional 10 working days ** 
If you order multiple items, they may come separate to ensure a quicker delivery.  
We do not ship to PO Box’s

Who delivers my item(s)?
Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location, we use a non track service for free items.

What happens if no one is at home?
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!

Where do you ship from?
We currently ship from our warehouse from Asia hence why sometimes our items take a little longer to reach you!

I messed up my delivery address, what do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. (On Free items you can not change the delivery address).

Change of address after receiving confirmation of shipping
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

 

*** RETURNS EXCHANGES & REFUNDS

I don’t like my item, can I return it?
Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
**Promotional/sale items are not eligible for returns/Refunds/Money Back Guarantee.

Will you refund me the shipping costs?
Depending on the item and reason, refunds are available to those who qualify.

Can I return the item and change it with something else?
Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you.

Refunds & Cancellations

What is your refund policy?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:
Exclusions apply to promotional (free) items.
Request(s) for returns are accepted within 14 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
The return fee will be solely be rendered by the buyer
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to the management’s approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

How long do refunds take?
Refunds may take up to 14 working days, depending on the system you used to pay with.

I still have yet to receive my refund?
Please notify us immediately via email should you have not received it after 14 working days and we would help sort something out for you.

Damaged Items

What do I do if I have received a damaged item?
If you have received a damaged item, please let us know immediately and you would be given a choice for us to re-ship you a replacement item.
**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons.

Others

Import & Tax Charges
Depending on the country your order may be subject to import duties and taxes. Please check before ordering.
The store decline all responsibility about any duty/tax applied to an order.

Emails & Notification

Unreceived Confirmation Email
If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

How Can I Contact You?
If you have any question, please feel free to Contact us.